Award-Winning Customer Service: Why We’re One of the Best Plumbers in Poole
- Plumberly
- May 30
- 3 min read
Updated: Jun 3
It’s not every day that a trade gets recognised for great customer service – that’s why we’re delighted to share our brilliant news.
We won silver for Best Customer Service at the Poole Business Awards 2025, and we’re absolutely thrilled! As a small, family-run plumbing company, it means the world to be celebrated not just for what we do – but how we do it.
From the start, we built Plumberly to be different. We wanted to be the kind of plumber people could count on – not just to fix taps and toilets, but to turn up when we say we will, treat homes with respect, and leave our customers feeling confident and pleased with the service they receive. So, to be recognised for that is a huge honour.
A massive thank you to everyone who nominated us, supported us, and cheered us on – your kind words and encouragement really do mean the world.
What Sets Our Customer Service Apart?
Let’s be honest – the trades don’t always have the best reputation when it comes to customer care. Whether it’s being kept waiting all day, being met with silence after a no-show, or having a job rushed with little explanation, we’ve heard your experiences. It’s exactly why we created Plumberly – to raise the bar and offer something better.
We’ve shaped every part of our service with the customer in mind – and we think that’s what makes us a contender for best plumber in Poole. Here’s how:
We respect your time – You won’t be left wondering when we’ll turn up. We offer clear, specific time slots (9am, 11am, 1pm, 3pm) and if we’re running behind (rare, but it happens), you’ll get a call from us to keep you in the loop.
You speak directly to us – No call centres or scripted replies. Every call, message, or booking is handled personally by Lucinda, so you always get a friendly, knowledgeable response from someone who genuinely knows what’s going on.
Easy online booking – We make it simple to book us at a time that works for you, with our instant online booking system.
Our Exclusive 6-Point Customer Guarantee
We created our exclusive guarantee to give you complete confidence, covering:
Expert workmanship – Fully qualified plumbers, years of experience, and every job backed by a 12-month workmanship guarantee.
Safety first – All our plumbers are DBS checked.
Transparent pricing – Free quotes, no hidden fees, and no cancellation charges if your plans change.
Timed appointments – So you’re never left waiting around all day.
Friendly, respectful service – We treat you and your home with courtesy.
Clean and tidy – We wear shoe coverings and clean up before we leave – it’s the little things that matter.
As a small, family-run business, we don’t hide behind stock photos or generic branding. Our faces are on the website, and our story is front and centre – because we want you to know exactly who you’re letting into your home. And our customers tell us time and again how much they value that personal connection.
What Our Customers Say
From restoring someone’s faith in tradespeople to bringing confidence and peace after days of stress, we’re blown away by the kind reviews our customers leave us.
Here are just a few snippets:
“Honestly cannot rate them highly enough. Genuine and caring over the phone and really professional and honest carrying out the work. Very respectful of property and really honest with what work needs to be done and why.”
“Restored our faith in tradespeople - This team are definitely keepers and it's such a pleasure to be able to commend such skilled tradespeople rather than convey disappointment about 'cowboys'.”
“Now I know what it's like to strike gold! He was friendly, left the bathroom tidy, and might I add that his partner who organised the visit was also friendly, kind in her words and both of them gave this old lady confidence and peace after days of monumental stress!”
“Having been let down by other trades people in the past it is so refreshing that Plumberly treat their customers with courtesy and professionalism.”
“What a great Company! From the minute you read the information on their excellent website you know that you are dealing with a very good Company.”
So What’s Next?
Well, we’ve got one more exciting award coming up – we’re also finalists in the UK Small Business Awards for Best Customer Service later this year. Fingers crossed for December!
But for now, we’re just grateful to be recognised right here in Poole – the town where we live and work.
If you’re looking for the best plumber Poole, Bournemouth, Christchurch or the surrounding areas – and you care about how you’re treated just as much as the work itself – we’d love to help.
Call us on 01202 985368 or book online.
