We're Finalists! Award-Nominated Plumber - Best Customer Service

We’re thrilled to share that we’ve been shortlisted for Best Customer Service at not one, but two awards: the Poole Business Awards (taking place in May) and the UK Small Business Awards (coming up in December).

It’s a big moment for our small plumbing company, and we couldn’t be more proud. A huge thank you to the lovely customers who nominated us for the Poole Awards - it really means a lot.

When we started Plumberly, we set out to be different. We wanted to create a plumbing business that homeowners could genuinely know, like, and trust. So to be recognised for the part of our work that matters so much - how we treat our customers - means the world.

What Makes Our Customer Service Different?

We know unfortunately, too often, people feel let down by trades - waiting around all day, no-shows, rushed jobs, poor communication, or disappearing acts when things don’t go to plan. That's why we built Plumberly to be better.

• Respecting your time – We’ve designed the way we work to offer specific appointment slots (9am, 11am, 1pm, 3pm) instead of vague morning and afternoon windows. And on the rare occasion we’re running late, we always call in advance.

• Personalised service – We don’t use a call centre. Every customer who reaches out speaks to Lucinda, who personally manages all enquiries. It means you get friendly, knowledgeable, and reassuring service right from the start.

• Online booking – Unlike most plumbers, we offer instant online booking, so you can see our availability and schedule an appointment at a time that suits you.

• Our exclusive 6-point guarantee, designed to give you total peace of mind:

  • Quality workmanship – Our plumbers are fully qualified and experienced, and our work is backed by a 12-month workmanship guarantee.

  • DBS checked – Your safety is a priority.

  • Clear, upfront pricing – We provide free, no-obligation quotes. No hidden costs, no surprises. And if you need to cancel before the appointment, there’s no charge - life happens.

  • Specific appointment times – So you’re not left waiting around.

  • Courteous service – Our team are friendly and professional, making sure you feel at ease in your own home.

  • Respect for your home – We tidy up after ourselves and wear shoe coverings to leave your space as we found it.

  
  

As the owners, Ross and I put our faces, our names, and our story front and centre of our website, so you know exactly who you’re trusting in your home. And it makes a difference. We hear it all the time from customers - they appreciate knowing who they’re dealing with before they even pick up the phone or book online.

Why It’s Working

Backed by over 200 glowing reviews across Google and Checkatrade, our great customer service is what sets us apart - and it's now earning us award recognition too! From restoring someone’s faith in tradespeople to bringing calm after a stressful leak, we’re reminded every day why great service matters.

Here are just a few snippets:

“Restored our faith in tradespeople - This team are definitely keepers and it's such a pleasure to be able to commend such skilled tradespeople rather than convey disappointment about 'cowboys'.”

“Now I know what it's like to strike gold! He was friendly, left the bathroom tidy, and might I add that his partner who organised the visit was also friendly, kind in her words and both of them gave this old lady confidence and peace after days of monumental stress!”

“Having been let down by other trades people in the past it is so refreshing that Plumberly treat their customers with courtesy and professionalism.”

“Everything about using Plumberly was excellent. The website is informative, booking online is easy and communication was very good.”

“What a great Company! From the minute you read the information on their excellent website you know that you are dealing with a very good Company.”

“From my initial contact with Lucinda, receiving a quote the same day until the finished job a few days later the whole process could not have been smoother.”

Why We’re the Best Plumber Near You

We’ve been called professional, reliable, friendly, and genuine - and we wear those words like a badge of honour. Because for us, it’s not just about taps and toilets. It’s about showing up when people need help, and doing the job properly, with care and respect.

We’re not just fixing leaks - we’re building trust, delivering peace of mind, and changing the way people experience plumbing services.

So if you're looking for an award-nominated plumber in Poole, Bournemouth, Christchurch, or the surrounding BH postcodes - and you care about how you’re treated just as much as the job itself - we’d love to help.

Book online or give us a call. We’ll be there when we say we will, with a smile and a spanner.

Call us on 01202 985368 or book online.

Thanks to everyone who’s supported us on our journey so far - and wish us luck at the awards!